About Philatelic Supplies
Level of Service:
Our service level aspires to be the finest in the U.K. and probably in the World.
Because our lists are updated regularly, depending on the Theme they are up-dated every 4 weeks (e.g. Birds) or at worst every 2 months (e.g. Cricket),
(i) "SOLD OUT" means we cannot forecast when the item concerned will come back into our stock, any resulting credit is best used on the next order.
ii) "ON REORDER" means that this set has been or will shortly be ordered specifically for you from a reliable source of supply which gives us a greater than 90% chance of being in a position to supply usually within 4-8 weeks (a time will usually be indicated).
Our various lists accurately portray our current stock position and take a great deal of time to keep up-dated, we are not easily able to deal with a series of quotations for various "Wants" except as firm orders. Our prices are such that they reflect the current concensus; "New Issue" prices predominate, i.e. as low as they have ever been. If they are occasionally higher than this level it is only where older issues have been repurchased or exchange rates have altered adversely. Please ensure when sending a "Wants List" that you lay it out with 5 columns as follows:
Country * Year * Description+ S.G.# if known * Cat. Value * Leave blank
Standing Orders: If you wish to collect all stamps from a particular Country or all stamps on a particular Theme then you may like to have a "Standing Order" for them. This ensures that you do not miss any item and guarantees the lowest price. Forms can be sent for examination on any Theme or for any Country.Pleaes email for further details
Telephone Enquiries: There is usually a knowledgeable member of staff available to answer enquiries concerning modern postage stamps. If no-one is immediately available then we will phone you back. Written enquiries will also be answered to the best of our knowledge.
Order by Telephone:
Swift orders can also be placed by phone though we do prefer longer lists of requirements to be sent in on our order forms - it is very time consuming and more prone to errors by telephone, especially where there are so many similar products available! Faxed or e-mailed orders are quite acceptable.
We are unable to offer an approval service due to our cost structure which is designed to support the service above; unparalled in the U.K. we believe. We can occasionally accept items ordered by customers in error (we all make mistakes!), but all returns do incur a double labour charge for no sale, so we have to reserve the right to charge returns at the labour handling charge (approx.30% cost - 0.50 pence). Where a mistake is caused by our misdescription we expect to bear the cost and a full refund/credit is applicable ofcourse. It is also partly for labour costs reasons that a minimum order of 15 GBP applies.
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